Returns & Cancellations

The customer has the right to return a product whether it is defective or not to his satisfaction and to request a replacement. In case you decide to return the product, the following conditions must be met:

Product returns are accepted within 14 days from the date indicated on the sales document.

However, under no circumstances can a product be accepted that is not in its original condition. This means that the product must:

• Not washed
• To have all his tags and
• Its packaging must not be damaged

The product must be returned with all the documents that accompanied it, such as the retail receipt, the shipping slip, etc.

The customer has the right to return the product, in two cases:

• to request its replacement because the product is defective and the company will bear the shipping costs.
• because it does not satisfy him and he can choose any other product to replace it, with transport costs that will be borne by the customer.

Defective products

All our products are checked by our company staff before they are sent to you. Our aim is to provide you with the best possible service and for this reason strict quality control is carried out so that you receive our products in excellent condition. However, in case you find any problem, you should immediately send an email to info@beautybeyond.gr or contact us at 2105557627, expressing your problem regarding the product.

Return Procedure

Product returns are made ONLY after consultation with the online store www.beautybeyond.gr (or by email contact at info@beautybeyond.gr, or by phone at 2105557627 and EXCLUSIVELY for products purchased from the online store.

The return must be accompanied by the Receipt.

Upon return of the product, a refund may be issued via bank account (within 30 days) from the date of receipt of the return. It is necessary to send us an accompanying form in the return of the package where you will indicate the account number, the IBAN of the bank and the bank to which you want the money to be returned, or inform us about it by e-mail.

Changes to items in a sale or offer are changed at the current price each time and are not changed after the end of the discounts and offers.

Procedure for Exchange of Non-Defective Product

Upon agreement with us, you send the product at your own expense, either with a transport company of your choice or by post, MANDATORY together with the Retail Sales Receipt, indicating the reason for the change/return of the product.

The return package must include the following information: ANASTASIA STAMOULI BeautyBeyond, Str. Nick. Rokka 63, Mandra, TK 19600, Attica, tel: 210-5557627.

As soon as we receive the product you sent us for return, the process of sending the new order will begin.

Non-Defective Product Refund Process

Upon agreement, you send the product at your own expense, necessarily together with the Retail Sales Receipt. The return package states: ANASTASIA STAMOULI BeautyBeyond, Str. Nick. Rokka 63, Mandra, TK 19600, Attica, tel: 210-5557627.

Inside the parcel you include your full details (Name, Contact number, account number, IBAN, bank) and the proof of retail sale is mandatory.

Once we receive them, the refund process begins.

The deposit is made within 30 days of receiving the product. (deposit is made in the net value of the product amount, excluding shipping costs).

Transaction Cancellation Policy

It is possible to cancel your order in two cases:

a) Before sending and receiving the product, cancellation is possible by calling 210-5557627 or by sending an e-mail to info@beautybeyond.gr

b) At the time of delivery and receipt of the product, if you find that there is damage or a defect, you can cancel the order by delivering the product to the carrier without any charge. In this case and after delivering the product to the carrier, call us at 210-5557627 or send an e-mail to info@beautybeyond.gr and tell us the reason for canceling the order so that your money will be returned to you free of charge.